Opening hours:
Mon – Sun 9:00am – 5:00pm

Consulting hours:
Mon/Wed/Fri/Sun – 2:30pm – 5pm
Tues/Sat – 10am-12pm

Range of Services
– General consultation
– Immunisation for children, adolescents and adults
– Women’s health, pap smears and prenatal/antenatal care
– Sexual health
– Mental health
– Pathology service and ECG
– Skin cancer check
– Allied health (physiotherapy)
– Specialists (cardiology and gynaecology)

Appointments
Consultations between our consulting hours (see above) are via appointment with every effort made to see those with urgent needs. We also provide walk-in services. Please note that appointments will take priority over walk-in patients. We also reserve the right to refuse walk-in patients if we are too busy to take in any more patients. A typical appointment time is 10-15 minutes. If you feel you require more time than a standard appointment or if you have more than one problem to discuss, please book a long appointment. Appointments can be made online via HotDoc or by contacting our practice (02 8866 5322).

• Telehealth: Telehealth appointments are arranged in the same way as in-person visits. You will receive a specific time slot, and the doctor will do their best to meet it. Keep in mind that there are some limitations with certain medications and examinations in telehealth. Please check with our reception team to see if telehealth is appropriate for you.
• In-Person Visits: We aim to schedule your appointment with your preferred GP to maintain continuity of care, though this may not always be possible. If your preferred GP is unavailable, our shared database allows other GPs to access your medical records.
• Walk-In Appointments: Walk-ins are accepted based on availability for the day. Our practice generally operates on a scheduled appointment basis, which you can book through the HotDoc platform or by calling our office.

Bulk Billing
Our GPs will bulk bill all standard consultations to eligible Medicare Card Holders. However, there might be out of pocket fees for some procedures, including specialist or allied health appointments. Our staff will advise you of any costs that may arise from your consultation or treatment. Our fee schedule can be found here.

Practice Fees
Our practice fees are reviewed annually. All private patients or patients who are not eligible Medicare Card Holders will be charged an out of pocket fee. The fee for initial consultations for private patients is $145 and subsequent consultations range from $95-185. Our staff will advise you of any costs that may arise from your consultation or treatment. Our private fees schedule can be found here.

After Hours Care

Star Medical Hornsby (9am – 5pm) does not participate in medical services for after hours care.
Please see below for further details:

1. In an emergency always call – 000
2. For health direct advice 24/7 please call – 1800 022 222
3. For emergency care outside our normal opening hours of 9.00am – 5.00pm please
   attend:

Hornsby Ku-ring-gai Hospital
Palmerston Rd, Hornsby NSW 2077
phone: (02) 9477 9123

Some examples of symptoms that require immediate attention are:

• Allergic reaction
• Breathing difficulties
• Chest pain
• Choking
• Collapse/semi-conscious
• Fitting
• Head injury
• Heart palpitations
• Spinal injury/trauma
• Uncontrollable bleeding
• Burns (extensive)
• Limb numbness
• Loss of speech

Support contact details

• Ambulance, Fire and Police – 000
• Lifeline – 13 11 14
• Poisons Information Centre – 13 11 26
• Drug and Alcohol support and counselling – 1800 422 599
• Kids Helpline – 1800 55 1800
• Beyond Blue – 1300 22 4636
• Suicide Call back service – 1300 659 467
• Sexual assault, family and domestic violence – 1800 737 732
• Health Direct (24 hours support) – 1800 022 222